FAQName

Q1: Jak wybrać najbardziej odpowiednią maszynę do cięcia laserem 1000w?
A: In order to recommend you the most suitable 1000w fiber laser cutting machine model, please let us know the following details:
1.What is your material?
2.The size of material?
3.The thickness of material?

Q2: Po raz pierwszy używam tego rodzaju 1000w laserowej maszyny tnącej, czy jest ona łatwa w obsłudze?
A: A manual is already included in our product packaging,we also provide 24/7 telephone support to our customers and offer a life time warranty. we have free installation for optical fiber laser machine in addition to the operating instructions door-to-door free installation services we also provide professional engineers, to provide you for free door-to-door training instruction, so please be assured use;


Q3: I know nothing about this machine, what type of machine should I choose?

A:We will help you choose the suitable machine and share you the solution; you can share us what material will you cut, the material thickness and working size.

Q4: Kiedy dostałem t ę maszynę, ale nie wiem jak jej używać.Co mam zrobić?
A:We will send English manual and Operation Video and for the machine. Our engineer will do training online. If needed, we can send our engineer to your site for training or you can send the operator to our factory for training.

Q5: Czy możemy znać prędkość Państwa maszyny tnącej z użyciem lasera światłowodowego zgodnie z naszym zapotrzebowaniem?
A:We use Japan Servo motor and driver with big strength, so the max moving speed can reach 120m/min, max cutting speed can reach 40m/min. And the speed can reach 1.5-2m/min if you cut 4.5-5mm stainless steel.

P6: Jeśli coś się stanie z tą maszyną, co mam zrobić?
A:We provide two years machine warranty. During the two-year warranty, in case any problem for the machine, we will provide the parts free of charge (except for artificial damage). After the warranty, we still provide whole lifetime service. So any doubts, just let us know, we will give you solutions.

Q7: O precyzji, zaobserwowaliśmy, że po pewnym czasie "Dokładność maszyny może zwiększać się stopniowo" i po długim czasie różnica sięga do swojego maksymalnego poziomu.A co z twoją maszyną?
A:The frame of the machine is annealed, it can support shock resistance(the machine will deform if without annealing ). So the accuracy of the machine can keep its original accuracy for 4-5years. The weight of the machine can reach 4.5t-5.0t. It also can let the machine have higher accuracy and higher stability.

Q8: W jakim pakiecie, czy chroni ono produkty?
A: Nude Packing for big parts after plastic film covering. The small parts packed into wooden cases which is suitable for seaworthy transportation.

Q9: Jak przebiega żegluga?
A: As per your actual address, we can effect shipment by sea, by air, by truck or railway. Also we can send the machine to your worksite as per your requirement .